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Solu-skype

Solu-Skype: Skype for Business with Cloud PBX & PSTN Conferencing in Office 365

After many years deploying Lync 2010, Lync 2013 and now Skype for Business 2015, Solulan has developed a strong background deploying Skype for Business Enterprise Voice. Now that those services are going in the Cloud (Office 365), Solulan uses the Skype Operations Framework to successfully plan, deliver and operate Skype for Business deployments in your Office 365 tenant by leveraging workloads like Cloud PBX and PSTN Conferencing and by incorporating practical and pragmatic guidance, tools, assets and recommended practices directly from Microsoft. Click HERE to download the Solulan offer.

By merging the Solulan methodology and the Skype Operations Framework, we are able to provide customers a streamlined Collaboration and Unified Communications solution delivery with a fully functional Skype for Business environment as Business outcome. Our offering Solu-Skype is available Online, Hybrid, or with an On-Premise architecture. It will also include important workloads such as Cloud PBX and PSTN Conferencing to ensure your Skype for Business environment is fully comprehensive.

plan1

Plan

Benjamin Franklin supposedly once said, “If you fail to plan, you are planning to fail.” Sir Winston Churchill is credited with another, often repeated, saying: “Those who fail to learn from the past are doomed to repeat it“. Solulan will spend a fair amount of time understanding your Business Goals and Objectives, the Budget you are planning to use, the Scope of your Voice, Meetings and Collaboration needs. Then Solulan will complete a thorough Network Readiness Assessment (QoS, Capacity, Performance) and will spend time disclosing the network services considerations and options available to you. Solulan will also show the depth of features available to your end users to ensure full alignment of your expectations with what the Skype for Business is able to deliver.

EXPECTED BUSINESS OUTCOMES:

Aligned business requirements – Technical Architecture & Design – Network Readiness

plan2

Deliver

Once you have fully grasped the extent of the Skype for Business value proposition and identified that it is the right solution, the Solulan team will work with your team to kick off the project using a very pragmatic project management approach. We will work with you on defining a very thorough migration and end user Change Management strategy based on our Office 365 Massive Open Online Course (Office 365 MOOC) to allow all your users to not only accelerate their adoption of Skype for Business but also the overall Office 365 Business Value. Solulan will also work with you and your current Telco carriers to unlock the value of SIP Trunking so you can reap the financial benefits of this technology and easily manage the porting of your current phone numbers on the Skype for Business platform.

EXPECTED BUSINESS OUTCOMES:

High quality service delivery – High end-user adoption rate

plan3

Operate

As your users are deployed with Skype for Business, we will ensure to put in place regular weekly touchpoint to provide appropriate attention to potential obstacles along the way. We will also put in a place network monitoring and diagnostic tools that will automatically provide your IT Admin team with insight and suggest appropriate corrective actions in case Quality of Experience challenges are being experienced by your user base. This approach will ensure a very proactive way to troubleshoot technical challenges related to your newly deployed Skype for Business Environment.  



EXPECTED BUSINESS OUTCOMES:

Reliable service to end users –
Proactive monitoring

Skype for Business deployment service offering

As a Microsoft Gold System Integrator partner dedicated to Microsoft technologies, Solulan provides a wide range of Consulting, Professional Services, Support and Managed Services around Skype for Business and Office 365. Solulan provides the following capabilities for all size organisations:

Plan
Business Needs and Outcomes Assessment
Network Readiness Assessment
Skype for Business Topology Architecture & Design
Telephony services and Contact Center scoping
Migration planning
Proof of Concept (POC) deployment
Deliver
Skype for Business and contact center deployment and enablement
Migration services
Features & User Acceptance testing
End User Adoption and Change Management
Hardware endpoint deployment
Meeting / Conference Room deployment
 Operate
24/7/365  application and services support and troubleshooting
Ongoing Quality of Experience monitoring and notification
Operational and Business reporting and business intelligence
Business and technical usage review
Innovation and technology watch
Fully managed Telephony services
Underlying activities
  • Define business use cases
  • Create architecture and design
  • Define adoption success
  • Assess network and baseline health
  • Execute persona analysis
  • Perform operational role mapping
  • Remediate issues
  • Define rollout schedule
  • Plan for deployment
Underlying activities
  • Survey sites and create implementation plans
  • Perform site testing to predict experience
  • End-user communications and training
  • Coordinate device delivery to users
  • Enable services and users
  • Adoption activities
Underlying activities 
  • Monitor service quality and usage for the first 30 days
  • Teach you the tools to monitor quality and adoption
  • Remediate issues

Contact us today

We differentiate ourselves by providing you an end to end solution spanning from helping envision
the benefits of Office 365 and Skype for Business to managing your entire collaboration services
on a 24/7 basis.

Give us an opportunity to meet with you and understand what your business objectives and goals are.
Our no-non sense and transparent business approach will help you understand if Skype for Business
Is the right solution for your organisation as you transition into this Mobile-First and Cloud-first world.

+1 416 639 1502

How Solulan can help you
For more information on Skype for Business and Microsoft applications available for your company, please contact a representative. We will be happy to help you.
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