IT strategies for 2016:
The Merge of Unified Communications with Customer Care

A free event for senior IT leaders.
Date
March 1st
Place
Toronto, ON
Speakers
3 Speakers
Seats
20 Seats
Duration
1 Afternoon

About

Join Microsoft to explore Unified Communications and its merge with state of the art Customer Care for better Customer Intimacy. Learn how you can improve your customer care, your lead management processes and provide the best customer service experience leveraging Skype for Business and Dynamic CRM.

Featuring a keynote presentation on IT Strategies for 2016 by Nelson Lopes at Microsoft Canada.

Takeaways include:

  • Deeper learning of Skype for Business (E5) and Dynamic CRM in Office 365
  • Realize the potential of unified communication as a winning customer care application
  • Learn what you need to get started with building your integrations
Solulan
Microsoft
Objective Spark

Schedule

11:30am
Doors open

12:00
LUNCH

1:00pm
Keynote: IT strategies for 2016
Nelson Lopes, Microsoft Canada
1:20pm
The New SKYPE for business - What's in it for you?
Rija Raharinosy, Solulan
2:00pm
What is Dynamic CRM for?
Greg Thomas, Objective Spark
2:30pm
Q&A

3:00pm
Live Demo
Rija Raharinosy, Solulan
3:30pm
Closing remarks

Speakers

Nelson Loops
Nelson Lopez
Nelson Lopes is the National Partner Technology Advisor at Microsoft Canada. With a focus on relationship management, Nelson works with Microsoft partners and customers across Canada and helps them envision and architect CRM/xRM solutions in both public and various private sector industries. Nelson has been with Microsoft for over 10 years and in that time has held various technology and industry specialist roles. Prior to Microsoft, Nelson held a number of sales and consulting related roles at three other software companies. In 1995, Nelson founded one of the first Internet Services firms in Canada built exclusively with Microsoft technology.
Greg Thomas
Greg Thomas
Greg Thomas is the Chief Architect at ObjectiveSpark, responsible for ensuring the successful and smooth delivery of our Dynamics CRM solutions to external customers.  Internally he is focussed on the delivery and roadmap of our internal CRM implementation for ObjectiveSpark’s parent company, TekSavvy Solutions Inc. Both roles provide ample opportunity to work with the technical design and development of Dynamics CRM solutions as well as engagement, implementation and training with end users.
Rija Raharinosy
Rija Raharinosy
Rija Raharinosy serves his global customers and partners as the Vice-President in charge of Sales and Alliances at Solulan, a global Microsoft Gold partner. his endeavor include to strategically assist you in a consultative manner, assess your current environment and requirements, recommend, implement and roll out the most appropriate implementation of the Microsoft technologies aimed at helping you reaching your strategic goals.